Director of Business Development

Customer Success and Sales Teams

The Director of Business Development is a dynamic leader responsible for driving revenue, customer retention, and business growth through strategic account management and new business development. This role will pursue new client relationships to promote DataDelivers' data-driven products and services while actively managing a portfolio of clients driven by a recurring revenue model. Key products and services include the customer data platform and Guest Connect marketing program.

The ideal candidate is customer-centric, excels in leading collaboration across internal and external teams, and implementing data-driven strategies to enhance customer experiences and lifetime customer value.

Accountable to: Vice President of Sales and Marketing

Responsibilities

Sales Initiatives

• Develop and maintain pipeline in excess of $5 million in annual recurring revenue (ARR) through:
  • Identifying target prospects within select industries through own efforts
  • Qualify and nurture prospects by identifying synergies between client needs and DataDelivers' product offerings
  • Progressing leads into pipeline opportunities by identifying decision maker(s), ARR, and close date
• Convert opportunities into closed revenue and signed contracts that meet/exceed annual quota
• Organize and run client meetings throughout the sales process
• Prepare and present proposals
• Represent DataDelivers during client contract negotiations
• Obtain and maintain a deep understanding of the platform and use cases
• Conduct product demonstrations
• Participate in the planning, organization, and execution of trade shows and conferences (external and internal functions) both planned and ad hoc, approximately 8 per year
• Respond to and follow up on inbound sales enquiries
• Update salesforce.com with prospect and opportunity activities
• Monitor and report on activities and provide relevant management information
• Travel and flexibility to work outside normal hours

Customer Success Initiatives

• Define and execute a customer success strategy aligned with client goals, ensuring exceptional customer experiences at every touchpoint. Establish and maintain superior internal relationships to ensure optimal team performance, address customer concerns, grow relationships, and meet/exceed company revenue goals.
• Lead by example by managing key strategic accounts and applying data-driven insights to drive client strategic recommendations.

• Utilize data analytics and metrics to track customer success, preparing and presenting reports to senior management highlighting key performance indicators, trends, and improvement opportunities.

Qualifications

Required

• 3-5 years of experience in customer-facing roles, with professional sales or business development within a technology or marketing services organization.
• Bachelor's degree or equivalent experience.
• Proven track record of driving customer success, retention, and new business development.
• Analytical and process-oriented mindset with a deep understanding of value drivers in recurring revenue models.
• Excellent written, verbal communication, and presentation skills to articulate ideas to clients, colleagues, and stakeholders.
• Highly organized team player with strong leadership capabilities, a sense of urgency, and the ability to work in an unstructured environment.
• Proficient in Microsoft Office, Salesforce.com, LinkedIn, and familiar with client technologies such as POS systems, loyalty platforms, and customer data-based tools.
• Creative, adaptive, and able to analyze and solve problems effectively.

• Experience managing customers in the restaurant or hospitality industry is desired.